Welcome to The Baby Boxx FAQ page. Here you’ll find answers to some of our most common questions about shopping, shipping, local pickup, delivery, item condition, and returns.
Are your items new or gently used?
Many of our items are gently used. Each item is personally handpicked and carefully inspected before it is listed for sale. We check for stains, spots, rips, tears, and other noticeable damage.
How do I know the size and condition of an item?
Please review the product title, description, photos, size, color, and condition details before purchasing. If you need more information about an item, contact us before placing your order.
Do you buy baby and children’s items?
Yes. The Baby Boxx buys select baby and children’s items. Please contact us with clear photos, sizes, brands, and the condition of the items you would like us to consider. We will review the items and let you know if they are a good fit for our shop.
Do you offer giveaways or help with fundraisers for moms and families in need?
Yes. The Baby Boxx believes in giving back to families in our community. From time to time, we may offer giveaways, donate select items, or support fundraisers for moms and families in need. Please contact us with details about the situation or fundraiser so we can review the request and let you know how we may be able to help.
Do you offer shipping?
Yes. Shipping is available for customers outside the Columbia, South Carolina area and for local customers who prefer to have their order mailed. Available shipping options and charges will be shown during checkout.
Do you offer shipping outside the United States?
Yes, international shipping may be available. Please contact us before placing your order so we can confirm availability, shipping costs, and any details for your location.
Do you offer local pickup?
Yes. Local pickup is available in the Columbia, South Carolina area. Exact pickup or meetup details are provided directly to confirmed customers for safety and privacy.
Do you offer local delivery or drop-off?
Local delivery or drop-off may be available within approximately 20 miles of central Columbia, South Carolina, including many surrounding metro-area communities. Some addresses near the outer edge of our service area may need to be confirmed before delivery is arranged.
Is there a local delivery fee?
A delivery fee may apply depending on the location and order. Any applicable fee will be communicated before the delivery is finalized.
Can I return an item?
Return and refund requests are reviewed on a case-by-case basis. Please contact us before mailing or returning any item. If a return or refund is approved, we will provide instructions directly to you.
What if my item is different from the listing?
If you receive an item that is significantly different from the listing or there is another problem with your order, please contact us as soon as possible. Include your order information and photos when applicable so we can review the issue.
Can I ask questions before I buy?
Absolutely. You are welcome to contact us before purchasing if you have questions about size, condition, color, availability, shipping, pickup, or delivery.
How do I contact The Baby Boxx?
Use our Contact Us page to send us a message. If your question is about an existing order, please include your order number and any helpful details.
Do you take donations?
Yes. The Baby Boxx accepts select donations of baby and children’s items. Please contact us first with details about what you would like to donate so we can confirm whether we are able to accept the items at that time.
Still have a question? We’re happy to help. Visit our Contact Us page and send us a message.
Thank you for shopping The Baby Boxx — Tiny Treasures, Boxx'd With Love.